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Feliz Natal - Happy Christmas
Shopping guide

How to buy in Armasil.pt?

 

To buy in armasil.pt is very simple. Just follow these steps:

 

1. On the homepage click on the menu Online Shop and choose the section.

 

2. View the products you are interested in. Click on the photograph to zoom in and see every detail: composition, dimensions, color, reference and price, are on the right side of the image.

 

3. Select an article and add it to your shopping cart. You can then choose to continuing buy or to process order.

 

4. To continue shopping, repeat the process. To process the order, you have to register as a costumer/user and log in.

 

5. Once you have entered your details, check they are correct, and click on confirm.

 

6. Choose between the option to collect your order from our facilities, or receive it for standard or express delivery, and check that the shipping and billing addresses are correct.

 

7. Select a payment method: Pay Pal or banking transference

 

8. Confirm the order.

 

9. You will receive an email confirming your order.

 

Articles are 100% Authentic and Original?

 

All the articles sold in Armasil.pt are 100% authentic and original.

 

The articles sold in our site under the Armasil Brand are 100% manufactured in Portugal, for skilled workers and under rigorous quality control and ambient responsibility.

 

GENERAL INFORMATION

 

Register in the online shop is safe and confidential?

 

Yes, to make your purchase in the online shop you must register. The register is simple and fast. The Armasil guarantees that all personal data will not be shared with other entities and will remain strictly confidential.

 

How many languages is it possible to browse in?

 

ARMASIL.PT browsing languages are: Portuguese and English.

 

In which countries it is possible to buy online?

 

At the moment you can place order at all countries.

 

Will I receive the same article that I see in the photo?

 

Yes, except in the case of products which are hand crafted, or leathers with natural and very ecological finishing's, in which there may be slight differences in the final product, in the color of the leather, in the leather it will be able to have small natural lodes or small differences of tonalities.

 

It is possible to be always informed with the new features and new Armasil products?

 

Yes, by simply clicking on subscribe our Newsletter and/or to add our facebook page, and will receive all the information on the last new features and products launched in the online store.

 

I can cancel my subscript of the Newsletter?

 

Yes, easily go to the Newsletter menu fill in the email and clicking on unsubscribe.

 

How do I recover my forgotten Password?

 

If you have forgotten your password, you can recover it in the Login section, in retrieve Password, fill with your email and you will receive an e-mail with your new Password.

 

How can I be sure that I've made my purchase correctly?

 

After finished the purchase, you will receive a confirmation email. If you do not receive the email, contact our customer service email: armasil@armasil.pt or for phone. +351 22542700 (Of 9a.m. until 12a.m. and of 14p.m until 17p.m).

 

Can I eliminate items of my order?

 

Yes. You can delete any unwanted items from your shopping cart as long as the order hasn't be processed yet.

 

PAYMENT:

 

What payment method can I use to make my purchases?

 

Currently we offer the following payment methods: Pay Pal and banking transference.

 

Can I ask for invoice of my purchases on behalf of a company?


Yes, you can be register in the name of the company and make the purchase, or can you make the purchase with your personal log in and in the field Comments it can be request the sending of the invoice on behalf of your company, indicating all the necessary details.

 

There is a minimum order value?

 

Yes, to make a purchase the minimum total order is 15,00€.

 

DELIVERY:

 

Where can I receive my order?

 

It can be sent to an address selected by you (home, work, etc. Never a PO Box).

 

How it works the deliveries out of the European Zone?

 

For all countries inside the European Union (EU), prices include Portuguese VAT at 23% costumers outisde of the European Union will have to remove VAT charge in the payment process.

To the deliveries out of the European Zone we ship your package according Incoterm Delivered Duty Unpaid (DDU), which means that are applied customs taxes or/and duties and VAT in the destination country that will be charged to the customer by the carrier company Fedex. When the order arrives at the destination country Fedex enters in contact with the customer to inform the value of the customs charges and to request the respective payment. The customs taxes are paid in the totality by the customer to Fedex. The customs taxes of importation depends on the destination country, therefore please contact the customs service of your country for more information.

 

 

Table of price of the deliveries:

 

Destination Delivery costs
Portugal 6,00 €
European Union 18,00 €
USA and Canadá 30,00 €
Rest of Europe 40,00 €
Rest of the World 50,00 €


How long will my order take to arrive?

 

Delivery times depend on the type of delivery selected. In our facilities deliveries time take 3 to 5 working days, national deliveries time take 3 to 5 working days (for the Açores and Madeira between 5 and 7 working days), and for the International/express deliveries, between 3 and 5 working days.

 

Returns:

 

How do I return an article?

 

Articles to return must be in perfect condition, with the document of purchase, labels and original packing. If you want to return an article sends us an email for armasil@armasil.pt with your detail information and the data of the order/article/purchase. Then you will have to wait for our approval of return sending and only after our confirmation you can send us the article to return.

 

How long do I have to return an article?

 

Returns can be made within 14 days from date of purchase.

 

Do I have to pay something to return an article?

 

Returns are always free. But you have to support the cost of sending the return, send us by registered post to:

 

Armasil, Lda

Rua da Areosa 139-151

4249-006 Porto - Portugal

 

Note: We not accepted in any case returns/exchanges sent with payment at destination. In case of return/exchange are in the origin of a logistic error of the Armasil, we after contact with the customer will organize the collect of the order, assuming all the cost of transportation with the return/exchange, as well as the costs of sending the correct order/item.

 

How will I receive my refund?


Once the return has been approved, you will receive your refund.

 

When I will receive my refund?

 

After the return has been approved (the articles have to be in perfect conditions and labels and original packing must be intact), you will receive a confirmation email indicating that the refund will be credited in your account within a few days.

 

What should I do if the return amount is incorrect?

 

Contact our customer service and we will solve the problem as fast as possible.

Armasil, Lda reserves the right to reject returns communicated or sent beyond of the return period limit, or articles which are not in the same conditions in which they were received.

 

EXCHANGES:

 

Can I change my products?

 

Yes, if you wish exchange an item, you have to return a item and make a new purchase online.

 

How long I have to make an exchange?

 

Exchanges can be made within 14 days from date of purchase.

 

How I must proceed to exchange an article?

 

The articles to exchange must be in perfect state, and followed for the document of corresponding purchase, labels and original packing. If you intends to exchange an article sends us an email for armasil@armasil.pt with your information and the information of the order/article that you intends to make the exchange and the reasons. Later you will have to wait for our approval of sending the product and only after our confirmation you can send the order/article to exchange. 

 
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